Frequently Asked Questions
Everything you need to know about shopping with Aqua Group.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location.
How do I return an item?
If you are not satisfied with your purchase, you can return it within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached.
Which payment methods do you accept?
Aqua Group accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your measurements to our chart to ensure the perfect fit.
Can I track my order in real-time?
Yes, once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
Aqua Group is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes across our seasonal collections.